Terms of service

These terms of service set out the basis on which we sell goods to you through our online shop. Please read them before placing an order. Please note in particular section 3: we dispatch from Germany, so UK import VAT and any customs duty are payable by you to the carrier and are not included in what you pay us. These terms were last updated on 4 September 2026, and the version in force at the time you place your order is the version that applies to that order.

1. Scope and who you are contracting with

These terms apply to every order placed through our shop at ldacoautomotivegmbh.myshopify.com. Saunakontor is a trading brand of LDACO Automotive GmbH. When you place an order you enter into a contract with LDACO Automotive GmbH, a company incorporated in Germany. We are not a UK company: we have no UK company registration, no UK registered office and no UK branch.

Our shop is hosted by Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.

These terms should be read together with our shipping policy, our refund and returns policy and our privacy policy. The shipping policy and the refund and returns policy form part of these terms; the privacy policy explains how we handle your personal data.

These terms are written for consumers, that is, for people buying for purposes outside a trade, business or profession. By placing an order you confirm that you are at least 18 years old and legally able to enter into a binding contract.

In these terms, “we”, “us” and “our” mean LDACO Automotive GmbH, and “you” means the person placing the order. A “business day” means Monday to Friday, excluding public holidays in Germany, from where we dispatch. Public holidays in the United Kingdom can also affect the delivery leg of your order.

2. Formation of contract

The products shown in our shop are an invitation to treat. They are not an offer to sell, and displaying a product does not oblige us to supply it.

When you complete the checkout you make an offer to buy the goods in your basket at the price shown. Before you submit that offer you can review your basket, your delivery address and your payment details, and correct any input errors, using the back and edit controls at checkout.

Any acknowledgement of your order that we send immediately after checkout confirms only that we have received your order. It is not acceptance of your offer. The contract between you and us is formed only when we send you an email confirming that the goods have been dispatched, or an email that otherwise expressly accepts your order. If your order contains several items, the contract is formed separately for each item as it is dispatched.

We may decline an order, for example if the goods are no longer available, if the price or product description contained an obvious error, if we cannot verify your payment, or if we do not deliver to the address you have given. If we decline your order we will tell you and will not charge you; if payment has already been taken, we will refund it in full.

The contract is concluded in English. We email you the details of your order; please keep that email for your records.

3. Prices, VAT and import charges

Prices are shown and charged in pounds sterling (GBP). The total shown to you at checkout is the full amount payable to us for the goods, including any tax we are required to charge on that sale and as displayed at checkout. If your card or payment account is held in another currency, your bank or payment provider carries out the conversion at its own rate and may add its own charges; that is a matter between you and them.

Delivery to the United Kingdom is free of charge, with no minimum order value. See section 5.

The total you pay us does not include UK import VAT or customs duty. We dispatch from Germany, and the United Kingdom is outside the EU customs union. Consignments are sent on a delivery-duty-unpaid basis. This means that UK import VAT, and any customs duty that applies, are payable by you, the recipient, to the carrier before or on delivery. They are not included in the product price and they are not covered by our free shipping. The carrier may also charge its own clearance or handling fee. We cannot tell you in advance what these charges will be: they are set by HM Revenue & Customs and by the carrier, not by us. Please take them into account before you order.

Import VAT, customs duty and any carrier clearance or handling fee are paid to the carrier, not to us. We never receive that money and we cannot refund it. If you cancel or return an order we refund what you paid us, as set out in section 6; to recover import VAT and duty you would need to apply to HM Revenue & Customs or to the carrier that collected the charge.

We do not hold a UK VAT registration, so we cannot issue a UK VAT invoice.

If you refuse a consignment because of the import charges, it will be returned to us and we will refund what you paid us in accordance with section 6 and our refund and returns policy.

4. Payment methods

You can pay by:

• Visa
• Mastercard
• PayPal
• Klarna
• Apple Pay
• Google Pay

Payment is authorised when you place your order and is taken in accordance with the rules of the method you choose. Card payments are handled by our payment providers; we do not receive or store your full card number. If you pay through PayPal or Klarna, that provider’s own terms apply to the payment in addition to these terms.

5. Delivery

We ship from Germany to the United Kingdom with DHL. Delivery is free, with no minimum order value.

Handling before dispatch	1–2 business days
Transit	2–4 business days
Total	3–6 business days

We email you a tracking link when your order is dispatched. If you need to change your delivery address, contact us within 12 hours of ordering; we can change it if the consignment has not yet been dispatched.

If your goods arrive damaged or faulty, please tell us within 14 days of delivery so that we can put it right. This is a request, not a condition: telling us later does not take away your cancellation right under section 6 or your statutory rights under section 8, which last considerably longer.

Import VAT and duty are payable by you on delivery, as set out in section 3. Full details of delivery are in our shipping policy.

6. Cancellation rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order without giving a reason. You can cancel at any time from the moment your order is placed until the end of 14 days after the day you receive the goods. If your order is delivered in more than one consignment, that period runs from the day you receive the last of them. In addition to that statutory cancellation right, we grant you a voluntary contractual right of return of a further 14 days on the same conditions.

To cancel, tell us clearly before the period ends, for example by emailing Kontakt@ldacoautomotive.de with your order number. You then have 14 days from telling us in which to send the goods back.

Returns are free. A prepaid return label is included in every parcel, and if you no longer have it we will email you a replacement free of charge. There is no restocking fee and no handling fee. We also offer exchanges.

We refund to the original payment method within 5 business days of the returned goods reaching us and being checked, and in any event within the time required by law. The full conditions, including how to tell us that you are cancelling, are set out in our refund and returns policy, which forms part of these terms.

7. Retention of title

The goods remain our property until we have received payment for them in full. This does not affect when responsibility for the goods passes to you: the goods are at our risk while they are in transit, and become your responsibility when you, or someone you have named to receive them, take physical possession of them.

8. Your statutory rights under the Consumer Rights Act 2015

Nothing in these terms affects your legal rights. Under the Consumer Rights Act 2015 the goods we supply to you must be:

• of satisfactory quality;
• as described, and matching any sample or model you were shown; and
• fit for any purpose you made known to us before ordering, as well as for their ordinary purpose.

If they are not, you have remedies in addition to the cancellation right in section 6, and those remedies still apply after the cancellation period has ended. In summary: within 30 days of delivery you can reject faulty goods and ask for a refund; after that you can ask us to repair or replace them, and if a repair or replacement is not possible or does not put the problem right, you can claim a price reduction or reject the goods, although the law allows a deduction for the use you have had where goods are rejected more than six months after delivery.

If a fault appears within the first six months after delivery, it is treated as having been there when the goods were delivered unless we can show otherwise. You have six years from delivery in which to bring a claim (five years in Scotland). To use these rights, contact us at Kontakt@ldacoautomotive.de.

9. Electrical products and safety

Please read this section before ordering. It applies to everything we sell.

All of our saunas are electrically heated. Indoor saunas, outdoor and garden saunas, barrel saunas and sauna houses are supplied with an electric sauna heater; infrared cabins are supplied with electric infrared emitters. Inflatable hot tubs and whirlpools are supplied with an electric pump and heater unit.

Our products are supplied for the German and European market and are supplied to EU/CE specification. Documentation, plugs, cables and connection requirements follow continental European standards, not UK standards. You must check before you order that the product can be connected safely and lawfully to your electrical supply in the United Kingdom. Depending on the product, a plug adapter, a different plug, or connection work by a qualified electrician may be needed. If you are not sure, ask a qualified electrician before you order rather than after delivery.

A fixed sauna heater must be installed and connected to the mains by a qualified electrician. Sauna heaters are not appliances to wire in yourself. The heater, its control unit and the sauna’s electrical fittings must be installed in accordance with the manufacturer’s instructions supplied with the product and with the wiring rules that apply where you live. Electrical work of this kind in a dwelling in the United Kingdom is regulated, and using a suitably qualified and registered electrician is the way to comply.

For inflatable hot tubs and whirlpools, follow the manufacturer’s instructions on the mains connection. Do not use a damaged lead or plug, do not run the unit from an unsuitable extension lead, and connect it to a socket protected by a residual current device (RCD). Water and electricity together are dangerous; if the instructions and your supply do not match, consult a qualified electrician before use.

We do not deliver into position, install, assemble, connect or commission any product, and we do not offer a showroom or collection in person. Saunas, barrel saunas and sauna houses are delivered as kits for you to assemble; they need a firm, level base and the clearances stated in the manufacturer’s instructions. It is your responsibility to check that the product will fit, that the base is suitable, and that any permission you may need for an outdoor building has been obtained.

Keep the manufacturer’s instructions and safety information supplied with the product, and follow them in use. We are not able to advise on the condition or the capacity of your own electrical installation.

10. Liability

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods, including the right to receive goods that are of satisfactory quality, as described and fit for purpose; and under the Consumer Protection Act 1987 for defective products.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both you and we knew it might happen.

We are not responsible for loss or damage that was not foreseeable. In particular, we are not responsible for damage caused by installation, connection, assembly, siting or use that does not follow the manufacturer’s instructions or the applicable wiring rules, by connection to an unsuitable electrical supply, or by modification of the product.

We supply our products for domestic and private use. If you use them for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

11. Complaints and dispute resolution

If something is wrong with your order, please contact us first and give us the chance to put it right:

We are not a member of any alternative dispute resolution or ombudsman scheme in the United Kingdom, and we do not take part in dispute resolution proceedings before any consumer arbitration or ADR body. This does not affect your right to take a complaint to court, or any other right you have by law.

12. Governing law and jurisdiction

The law of the Federal Republic of Germany applies to these terms and to the contract between us, and the UN Convention on Contracts for the International Sale of Goods does not apply.

This choice of law does not deprive you of the protection given to you by the mandatory consumer protection rules of the country in which you have your habitual residence. If you live in the United Kingdom, you keep the protection of the mandatory consumer law that applies where you live, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In plain terms: where UK consumer law gives you more protection than German law, UK consumer law applies, and the rights described in sections 6 and 8 of these terms are yours regardless of the choice of law above.

You may bring proceedings against us in the courts of the part of the United Kingdom in which you live, and we will bring any proceedings against you only in those courts.

If any part of these terms is found to be unlawful or unenforceable, the remaining parts continue to apply.