Shipping policy

This page explains how we deliver orders to the United Kingdom: what shipping costs, how long delivery takes, who carries the goods, and what happens if something goes wrong. It applies to every order placed in this shop that is delivered to a United Kingdom address. For cancellation, returns and refunds, please see our Returns Policy.

Where we ship

We ship to delivery addresses in the United Kingdom. All orders are dispatched from Germany by LDACO Automotive GmbH, An der Kirche 28, 96197 Wonsees, Germany. Saunakontor is a trading brand of LDACO Automotive GmbH.

We do not operate a branch, showroom or collection point in the United Kingdom, and we do not offer collection in person. Goods delivered to Great Britain (England, Scotland and Wales) therefore enter the country as an import from Germany, which has the consequences set out under Import VAT and customs duty below.

Shipping cost

Shipping to the United Kingdom is free. There is no minimum order value, and there is no bulky-item or heavy-goods surcharge. The amount shown at checkout is the full amount payable to us. Import VAT and any customs duty are separate, are charged by the carrier and not by us, and are explained in the next section.

Prices in this shop are shown and charged in pounds sterling (GBP). If your card or payment account is held in another currency, your bank or payment provider carries out the conversion at its own rate and may add its own charges. These are outside our control.

Import VAT and customs duty

Please read this before you order. Goods are dispatched from Germany, and the United Kingdom is outside the EU customs union. Consignments are delivered on a delivery duty unpaid basis. This means:

• UK import VAT, and any customs duty that applies, are payable by you as the recipient.
• They are collected by the carrier, before or on delivery, and must be paid before the goods are released to you.
• They are not included in the product price shown in the shop, and they are not included in our free shipping.
• The carrier may also charge its own customs clearance or handling fee in addition to the tax and duty.

We do not prepay these charges and we cannot state the amount in advance: it is determined by the United Kingdom customs authorities on the basis of the declared value and classification of the goods, and it is collected by the carrier. Please take these charges into account before you order.

Northern Ireland. Goods moving from Germany to Northern Ireland are treated differently from goods moving to Great Britain, and the description above may not apply to your order. If your delivery address is in Northern Ireland, please contact us before you order so that we can confirm the position for your consignment.

Delivery time

The table below shows the delivery time for orders to the United Kingdom.

Stage	Time
Handling (order processing and dispatch)	1-2 business days
Transit (Germany to the United Kingdom, DHL)	2-4 business days
Total delivery time	3-6 business days

The total delivery time to the United Kingdom is therefore 3-6 business days.

Business days are Monday to Friday and do not include weekends or public holidays in Germany. Handling begins on the next business day for orders placed at a weekend or on a public holiday.

These figures are estimates based on our normal dispatch and the carrier's normal transit times. Customs clearance can add to the transit time and is not within our control.

Carrier and tracking

Orders to the United Kingdom are carried by DHL.

When your order is dispatched we send you an email containing a tracking link, so that you can follow the consignment to your delivery address. Please check your spam or junk folder if you cannot find it.

Order status

You receive an order confirmation email when your order is placed, and a dispatch email with the tracking link when the goods leave us. If you have not received the dispatch email within the handling time stated above, or if the tracking link is not updating, contact us using the details below and quote your order number. We reply within 24 hours.

Delays

The times stated above are estimates. Delivery can take longer for reasons including:

• customs clearance, or import VAT and duty that have not yet been paid to the carrier;
• an incomplete or incorrect delivery address;
• nobody being available to accept the consignment at the delivery address;
• carrier disruption, industrial action or severe weather.

Unless we agree a different delivery date with you, we deliver without undue delay and in any event within 30 days of the contract being made, as required by the Consumer Rights Act 2015. If we cannot dispatch your order within the stated handling time, we will contact you by email. If your consignment appears to be delayed in transit, contact us and we will follow it up with the carrier.

Missing parcels

If your parcel has not reached you within 2-4 business days of dispatch, please contact us at Kontakt@ldacoautomotive.de or on +4939203990 and quote your order number. We will open an enquiry with DHL and then either send you a replacement or refund you in full.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the goods remain our responsibility until they are delivered to you, so a parcel lost in transit is our risk and not yours.

Damaged or faulty deliveries

The goods remain at our risk until they come into your physical possession, so damage that happens in transit is our responsibility, not yours.

Please check the goods when they arrive. If they arrive damaged or faulty, report this to us within 14 days of receiving them, using the contact details below. To allow us to deal with it quickly, please quote your order number, describe the damage or fault, and attach photographs of the goods and, where relevant, of the outer packaging. Where possible, photograph damaged packaging before unpacking.

We will agree the next step with you, which may be a replacement or a return and refund. Returns are free: a prepaid return label is included in every parcel, and we email a replacement label free of charge on request. Where a refund is due, we refund to your original payment method within 5 business days of the returned goods being received and checked. There is no restocking or handling fee.

This 14-day reporting period is our own service commitment and does not limit your legal rights. Your rights under the Consumer Rights Act 2015 are not affected, including the short-term right to reject faulty goods within 30 days of delivery and the right to a repair or replacement after that period. Your separate 14-day right to cancel the order, which does not depend on anything being wrong with the goods, is explained in our Returns Policy.

Incorrect or incomplete delivery address

Please check your delivery address carefully before completing your order. We can change the delivery address within 12 hours of the order being placed, provided the order has not yet been dispatched. Contact us by email or telephone as soon as possible and quote your order number.

Once the order has been dispatched, the address can no longer be changed by us, and we cannot guarantee that the carrier will be able to redirect the consignment.

Contact

If you have a question about a delivery, contact us and quote your order number. We reply within 24 hours.